Coronavirus - COVID-19

The Cycad Lodge COVID-19 Response

19 March 2020

The global spread of COVID-19 is affecting every one of us. At The Cycad Lodge, we are people first. We are still open and we’re taking all necessary precautions at Cycad Lodge to ensure that you feel safe, when staying at our lodge.

We at The Cycad Lodge are taking the necessary steps to ensure that we remain fully operational, without compromising the health of our guests, staff, their families and the community at large.

We continue to follow the latest advice and recommendations from the World Health Organization (WHO).

We have implemented the following additional control measures:

• Increased cleaning of public areas and surfaces frequently touched by guests and staff members.

• Regular disinfection of door handles, elevator control panels and credit card terminals.

• Additional stations of hand disinfection, and increased focus on the importance of good hand hygiene procedures for our guest & staff members.

• Changes to all food and beverage services in an effort to mitigate the risk for our guests and team members.

• Facilitate for guests who want to enjoy their breakfast in their room.

• Update instructions and procedures for all team members on general hygiene standards and instruction on hand disinfection.

Our cancellation policy

• We allow free modifications or free cancellations for all existing and new reservations for stays until April 30, 2020

• Please note that any modification to existing reservations will be subject to availability and any rate difference

• Guests who booked via online travel agents or third-party travel professionals are advised to contact their booking provider for information on their policies

• For reservations with stays after April 30, 2020, our normal cancellation policy applies

What you can do to stay safe

• Wash your hands frequently with soup and water.

• Maintain social distancing - Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing.

• Avoid handshakes and hugs.

• Cough into a paper towel that you throw away. Then wash your hands.

• If you do not have a paper towel, cough in your elbow to prevent air droplets from spreading.

• Avoid touching your face: eyes, nose and mouth

• Practice respiratory hygiene - Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.

• Stay informed and follow advice given by your healthcare provider. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.

What is Coronavirus (COVID-19)?

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). Coronavirus disease (COVID-19) is a new strain that was discovered in 2019 and has not been previously identified in humans.

Coronaviruses are zoonotic, meaning they are transmitted between animals and people. Detailed investigations found that SARS-CoV was transmitted from civet cats to humans and MERS-CoV from dromedary camels to humans. Several known coronaviruses are circulating in animals that have not yet infected humans.

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

Standard recommendations to prevent infection spread include regular hand washing, covering mouth and nose when coughing and sneezing, thoroughly cooking meat and eggs. Avoid close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing.

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